Shipping

Kollidea Shipping and Delivery Drawing
We use SingPost for all mailings.


WITHIN SINGAPORE

Estimated Delivery Time & Shipping Rates
Methods
Delivery Time
Tracking Provided
Rates
Free Standard Mail 3-4 working days No Free
Registered Mail 3-4 working days Yes $2.84
Smart Pac 2 working days Yes  $3.80

When will my parcel be shipped to me?

Your parcel will be shipped within 48 hours upon payment (not including Public Holidays and weekends). You will be notified by email once it has been shipped. 
It will take 2-5 working days for the parcel to reach you. 

We will be extremely heartbroken if your parcel gets lost on its way to you. Hence we greatly encourage you to opt for registered mail for greater assurance and tracking of your parcel, as we are not held responsible if your parcel gets lost on its way to you. 

How do I track my parcel?

If you have opted for registered mail, once your parcel has been shipped out we will notify you through email and provide you the tracking number and website link. This will enable you to check your parcel's journey online. 

If you are not at home when your parcel arrives, a delivery advice will be slipped underneath the door. You can collect the parcel from the designated post office, redirect it to another post office at your convenience or reschedule for another delivery. If you are collecting the parcel from the post office, you need to bring along your NRIC and the delivery advice.

INTERNATIONAL SHIPPING

Free International Shipping For Orders Above $50!

Estimated Delivery Time & Shipping Rates

Countries     
Delivery Time
Rates
Malaysia & Brunei    4 - 6 working days     $5.50 SGD
Countries in Asia & the Pacific
(except Australia, Japan & 
New Zealand)
4 - 8 working days
$7.00 SGD
Countries in the rest of the world,
including Australia, Japan,
New Zealand, Africa, America,
Europe and the Middle East
6 - 12 working days $8.50 SGD

When will my parcel be shipped to me? And how long would it take?

Your parcel will be shipped within 48 hours upon payment (not including Public Holidays and weekends). You will be notified through email once it has been shipped.
It will take 4-12 working days for the parcel to reach you. Depending on which country, the time period will vary. Kindly refer to the table above for an estimated delivery time.


How then do I track my parcel?

All international mail will be sent through registered mail, where tracking is provided.

Once your parcel has been shipped out, we will notify you through email and provide you the tracking number and website link. This will enable you to check your parcel's journey online.

How about tax and custom fees?

We do not charge tax and custom fees. But depending on country, tax and custom fees can be incurred. Payment for tax or custom fees is to be held responsible by the recipient, which would be collected at the time of delivery. 

INCORRECT ADDRESS

If a package is returned to us due to the customer's error in providing an incorrect/ or insufficient address, the re-delivery fee will be charged and payable by the customer. 
Anything else you would like to know? Don't hesitate to ask us here!

Happy Shopping! :D